Frequently Asked Questions
Frequently Asked Questions
Please find a list of Frequently asked questions below. Should you still have a question unanswered please contact us.
Q How long will I have to wait for my item?
A On the product detail page of all products you will find a features tab that informs our customers of expected delivery time of that product. Generally speaking though standard UK delivery is estimated within 4 business days from ordering and priority delivery is guaranteed within 2 business days from ordering. Business days are Mon-Fri.
Q What form of post do you use?
A For standard UK delivery we use Royal Mail 1st class post for bottle labels and 2nd class post for alcohol gifts. For priority UK delivery we use Royal Mail next day special delivery for bottle labels and APC overnight parcel service for alcohol gifts.
Q I want my bottle label to read 'Dave's finest Birthday Whiskey'. Do i need to put "Dave's" or just "Dave" in the name area of the personalisation area?
A Most of our labels have the option of live preview before you buy. Some 3rd party products do not have the live preview option. You would need to write Dave's if that is how you want it on the label? We personalise as typed in by our customers.
Q What is your return policy?
A If we have made an error on your order we will offer a full refund or replacement. All products that are personalised are not covered by a 14 day changed your mind policy.
Q Do you ship internationally?
A We ship all bottle labels Internationally. Unfortunately due to complicated custom laws in some countries we no longer ship alcohol outside the UK. There is an option in the shopping cart to select your destination country. Price varies by country.
Q What if I have made a mistake with my order?
A Please contact us asap through our contact us page. If we have not already dispatched your order we can amend the mistake.
Q What payment methods do you accept?
A We accept most major credit/debit cards which are processed through a secure server WorldPay so you have total security. We also accept Paypal.
Q How do I tell you what personalised details I would like on my item?
A All products have a shopping cart system that allows our customers to input the details they require on their item.
Q Do you give any discount for larger orders or ever have any special offers?
A We have multiple buy discounts for buying more than 1 of each item for selected products. From time to time we also have special discount codes. These discounts can be viewed within the product page or on our discount page.
Q I'm on a budget and want to buy a few items. Can you provide a quote?
A Our shopping cart system adds up the cost of your order and will provide a total. Items can be easily removed and added to your cart. There is no obligation to buy once you have added them into your cart.
Q What occasions can your gifts be personalised for?
A Some of our labels are specific to that occasion i.e Valentines and some are generic that can be personalised for any occasion. If the title of the product has the occasion in it then it is specific for that occasion. You can search for a specific occasion within our occasion categories pages.
Q How do I know if my order has been dispatched?
A You will receive an email once your order has been marked as dispatched.You can check the status of your order my logging into your account if you have created an account.
Q I have received 1 item but not the other?
A Sometimes we dispatch your order separately if you have ordered different items.
Q There is a mistake with my order?
A Please contact us via our contact us page and we will investigate immediately.
Q How long will delivery be?
A Please see our delivery page for information on delivery. All products now have delivery times under the delivery tab on the product details page.